Daikin Returns Policy

Climate Controls Policy on Daikin Returns

Unwanted Goods

Daikin may accept unwanted goods within 21 days provided they are boxed in the original packaging, in perfect condition and have not been used.
All returned items will be fully inspected by our technical engineers. If goods are returned and are not of satisfactory standard then Daikin reserve the right to decline the return. If the return is not fit for standard re-sale, then the customer will be subject to an increased restocking charge.
All returns will be subject to a restocking /administration charge of 30% and a Daikin collection charge, which will be applied to the final credit.

Returned Goods

All returns will be subject to a collection charge.
Returns exceeding the weight of 15kg will be classed as a pallet collection and charged at £100.
Consignments under the weight of 15kg will be collected by a parcel courier service and will be charged at £20.
If collection is attempted but is not possible and an additional collection date is given, then another collection debit will be placed on the account

Overseas Warranty

Daikin Units purchased from Climate Controls and Spares UK Ltd UK and installed overseas will still hold the
standard 3 year warranty.
However any parts that are required under warranty can only be sent to mainland UK only.
In certain circumstances parts may be required back for testing which will be the responsibility of the customer
to arrange the return back to Daikin or Climate Controls and Spares.

Damaged on Arrival

If you notice that goods are damaged upon receipt, please refuse delivery.
If you find that goods are damaged after they have been unpacked, please contact the
Returns Team immediately.
Any alleged damage or discrepancy must be reported within 3 working days of delivery

Requesting Goods Returns

Items within 10 days of invoice date only
For returns outside 10 days of invoice
Please contact your sales office on 01752 894777 or info@climatecontrolsandspares.co.uk

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