Terms and Conditions

About Us Climate Controls and Spares UK Ltd are fully committed to providing an excellent service to our customers and an enjoyable trouble free shopping experience. If you have any suggestions or comments we would be pleased to hear from you, please email us using the link on the “contact us” page or contact us through our details below.

Our Contact details:
Climate Controls and Spares UK Ltd
Unit 3 Beech Road Business Park, Beech Road, Cadleigh, Ivybridge, Devon PL21 9HN United Kingdom
Phone: 01752 894777
Fax:      01752 897055
Email: info@climatecontrolsandspares.co.uk
Registered in England No. 07846224
VAT Registration No. GB948 6260 87

Making A Purchase Making a purchase could not be easier. Just browse the store product listings, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept Visa and MasterCard. Payment can be processed through our site using PayPal or you can place your order over the phone.    

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling Shipping is generally via UK Mail or direct from the respective manufacturer or Distributor. Our shipping costs are calculated on consignment weight and delivery timescale. Climate Controls and Spares UK Ltd will occasionally re-iterate a delivery timescale given to us from a supplier and subsequently this isn't met. This is the exception rather than the rule & you are deemed to be accepting of this when placing your order. If your delivery timescale is of a crucial nature,
ALWAYS CHECK YOUR CONSIGNMENT FOR DAMAGE BEFORE YOU SIGN FOR IT.

If you sign for a consignment as "received in good condition", we cannot then claim the costs on the carrier's insurance.

Delivery Schedule Your order will be processed immediately. We will normally send your order to you in 1 - 5 business days.
Certain items listed within our web site are not standard stock items and can take longer than the stated delivery time.
Customers will be contacted to confirm the date of delivery. Deliveries are Monday to Friday 8am – 6pm (excluding weekends) - we are unable to give exact delivery times.
All goods must be inspected carefully for any signs of damage, in the event that the product is damaged please ask the driver to take the goods back with them, or sign the delivery document as damaged. If you are unable to inspect the products at the time of delivery, sign the delivery note as “unchecked”
You have 7 days to notify Climate Controls and Spares UK Ltd of any damage, shortages or incorrect items, if we are not notified of damage, shortages or incorrect items within this time, you agree to indemnify Climate Controls and Spares UK Ltd in full against any losses as a result of your failure to notify us within the specified time period..

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. Occasionally, a product may be discontinued by our supplier/s and customers are reminded that any & all offers to sell are made strictly subject to availability.

Tax Charges For orders made from the UK or the European Union, 20.0% (or any new prevailing rate) VAT is added.

Credit Card Security When placing your order by phone all credit card transactions are processed in house, by us, and only via a bank Issued HSBC secure credit card merchant terminal. Orders placed directly through our website we use PayPal
For ultimate card security, orders may be taken directly via telephone on 01752 894777.
We will manually process the transaction via our office based card terminal (not a computer), giving absolutely no chance of interception.

Guarantee We try hard to guarantee your satisfaction. In addition to the rights that you have under the distance selling regulations, we offer a minimum of 12 months warranty on all new products unless otherwise stated by the manufacturer. Spare parts that have been fitted (compressors, PCB's, electronic components) cannot be returned unless there is a demonstrable manufacturing defect. All spare parts must be fitted by a qualified air conditioning/refrigeration or heating engineer.

All faulty equipment/products must be returned to Climate Controls and Spares for assessment. The goods are then returned to the manufacturer for testing. If the product is then deemed faulty only then can we issue a credit. This must be done at the buyer's expense. YOU MUST CALL US TO OBTAIN A RETURNS NUMBER BEFORE SENDING THE GOODS BACK.
If we or the manufacturer find a genuine defect, will replace your equipment or product and return it to you free of charge. If we find no defect, or find a defect due to misuse or other external damage, we will quote you for any relevant repair work or return your equipment to you at your cost.

 Daikin Returns Policy When Daikin products are ordered you will be emailed their returns and warranty policy. When placing an order for a Daikin Product you are accepting their procedures and Policies pertaining to their products. Please contact us should have any questions regarding this.

 Climate Controls and Spares UK Ltd Returns Policy Products returned to us in a sellable condition will be credited subject to prior agreement and will incur a 25% restock charge. Gas Spares and electrical items cannot be returned for credit.

  However, in the event that a product has failed within the warranty period, we will send a replacement which is chargeable at the time of dispatch. Once we have received the faulty item it will be sent to the manufacturer for testing. When we have received a credit from the manufacturer we will then credit your account in full. If there is no fault found then no credit will be issued.

It is the customers’ responsibility to return any such items to us, any consequential costs/losses incurred are the responsibility of the customer.

Manufacturer's Claims & Brochures. Claims made by Manufacturers in their brochures, literature adverts or websites (whether or not these are made available on the climate controls and Spares website) are the claims of the respective manufacturer & not those of Climate Controls and Spares UK Ltd.

Reaching Us If you need to reach us, please email us using the link on the Contact Us page, alternatively, you can call on 01752 894777 (International +44 01752894777) or fax us on 01752 894777 or write to us at Unit 3 Beech Road Business Park, Beech Road, Cadleigh, Ivybridge, Devon PL21 9HN United Kingdom

Privacy Policy Climate Controls and Spares UK Ltd do not under any circumstance disclose buyers' information to third parties. Your delivery details ONLY may be passed to a reputable courier (UK Mail/Royal Mail etc) in order to allow the delivery your goods. We NEVER distribute/sell or trade customer or marketing information to third parties.

All of your purchase information is treated as "strictly confidential" and a commercial secret.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies’. Data collected by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Warranties on all hardware goods which are supplied as DIY fit and any component items are of the RETURN TO BASE type. This means that, should an equipment fault develop, the equipment must be returned to Climate Controls and Spares UK Ltd for warranty determination. All costs associated with returning the equipment rest with the buyer.

Refunds cannot be given for Services where they have been correctly carried out i.e. Delivery etc.

Remittance Terms From time to time, credit account terms may be extended to certain customers - generally, customers purchasing on-site services. Where offered, credit is extended for a maximum period of 30 days. We reserve the right to charge your credit/debit card (where we have the details) for any payment shortfall that remains outstanding following this 30 day period. Climate Controls and Spares UK Ltd reserves the right to levy a late payment charge/s at the rate of 8% (monthly, compounded) over Barclays base rate week following any thirty day credit period where bills remain unsettled. Retentions of any kind are expressly forbidden.

Climate Controls and Spares UK Ltd VAT Reg No. GB 948 6260 87