Toshiba Technical Services

Toshiba are committed to providing first class industry leading customer technical support, whether this be via our 24/7 technical support helpline or on-site technical support. Our technical support team have extensive “hands on” experience of Toshiba air conditioning products both current and historical and are able to undertake a range of site based technical support services.

Technical Support

Toshiba has a dedicated UK Technical support team on hand 24 hours a day, 364 days a year to offer support to end users and installers, unique to Toshiba in the UK. Whether the requirement is for urgent technical assistance on all Toshiba air conditioning products including Split and VRF systems, spare parts or on a specific project. In addition, on-site assistance for fault diagnosis or VRF system start-ups.

The Toshiba Air Conditioning technical team are dedicated to helping you

For technical enquiries concerning products purchased direct from Toshiba Air Conditioning, please contact:

24-hour Technical Help line
0870 843 0333 Option 7


If you purchased a system from a Toshiba Air Conditioning distributor, or an Accredited/Registered Installer please contact them directly for technical help.

Text Back Service
If you do not need to speak directly to the technical helpdesk
Text:  0044 7624803017

and in the message area simply type the fault code with no spaces, gaps or any other data that does not appear in the fault code. You will then receive a message back stating that it is from Toshiba AC and the message body will contain the description of the fault.


or download our technical support mobile smart phone App
Information on Fault codes etc, Can all be found on this App


Telephone: 0870 843 0333