Products returned to us in a sellable condition will be credited subject to prior agreement and will incur a 25% restock charge. Gas Spares and electrical items cannot be returned for credit.
However, in the event that a product has failed within the warranty period, we will send a replacement which is chargeable at the time of dispatch. Once we have received the faulty item it will be sent to the manufacturer for testing. When we have received a credit from the manufacturer we will then credit your account in full. If there is no fault found the the item no credit will be issued.
It is the customers responsibility to return any such items to us, any consequential costs/losses incurred are the responsibility of the customer.