Cookie Policy

What are cookies and why are they used?

We use both cookies and pixels which we shall collectively define in this policy as ‘Cookies’.

Cookies are small text files that are placed onto the device you are browsing upon be it computer, mobile, or a tablet. Cookies allow users to navigate sites in the way in which a site has been intended to be used and help to improve the overall user experience.

No personal data is collected by these cookies.

What are the cookies that we use and how is consent given?

Site Functionality Cookies

These cookies allow you to navigate the site and use some integral features such as ‘Add To Bag’

These specific cookies are; the ‘PHPSESSID’ cookie and the ‘Session’ cookie. The PHPSESSID cookie recognises the same user is clicking from page to page, this gives us a more accurate user level data, as well as allowing you to smoothly process your order from cart to checkout.

The session cookie will allow you to retain items in your basket if you leave the site and then return later. This also allows you to remain logged in, unless you sign out.

Site Analytics Cookies

These cookies allow us to analyse how our customers are using our site, this allows us to continually improve our functionalities and overall user experience.

We use Google Analytics services, who use cookies to help us to analyse and understand how our visitors use our site. You can find more information on how Google Analytics use cookies here.

Another Google service, Doubleclick.net is a cookie that displays on our site. DoubleClick is used to improve advertising, and gain intelligence on a user’s interests. A common example of how this cookie would be used is to make the ads you see more relevant to you, by gathering information on what websites you have been looking at, which is why you might see an ad for a product or service that you have previously been looking at. It will also help to put you into a category, for example, your demographic and interests, which in turn will help us to improve our user experience by assessing our relevance to you. The cookie itself contains no personally identifiable information.

We also use the Facebook pixel, which allows us to measure, optimise and build audiences for advertising campaigns on Facebook only. For more information on the Facebook pixel please click here.

Finally we use the Hotjar cookie to allow us to better understand your shopping experience, to improve the overall user experience. 

Third Party Cookies

You may notice some cookies that show in your browser are not related to those stated above. These will appear if you use a site that contains embedded content, for example from YouTube, you may be sent cookies from these websites. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

By using our site, you agree to us placing these sorts of cookies on your device and accessing them whenever you visit our site

How do I delete cookies?

If you wish to control the cookies used or delete these from your browser, simply use the help function in your browser.

If you’re stuck, you can also visit https://www.aboutcookies.org/ to give you a step by step guide on how to do this.

You can also use Google’s add on to opt out of Google analytics tracking, across all websites, for more information please click here.

Please note that deleting or disabling cookies may affect your user experience.

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